At Advance Therapy, we are committed to protecting the privacy and confidentiality of individuals and families who trust us with their care. As a provider of therapy services in the UK, we ensure that all personal data is handled securely and responsibly in compliance with applicable data protection laws.

This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website or services.

1. Scope of This Policy

This Privacy Policy applies to:

• Individuals using our therapy services
• Visitors to our website 
• People contacting us via forms, phone, or email
• Participants in consultations or programs

It applies to both personal and non-personal information.

2. Information We Collect

Personal Information

We may collect:

• Full name
• Email address
• Phone number
• Address
• Payment details
• Child or client-related therapy information

This information is collected when you fill forms, book consultations, or communicate with us.

Non-Personal Information

We may also collect:

• IP address
• Browser type
• Device information
• Website usage data

This is collected automatically via cookies and analytics tools.

3. How We Use Your Information

We use your data to:

• Provide therapy services
• Manage bookings and consultations
• Communicate updates and support
• Improve website performance
• Ensure security and prevent fraud
• Comply with legal obligations

4. Consent

By using our services, you agree to the collection and use of your information as described in this policy.

You may withdraw consent at any time by contacting us.

5. Information Sharing

We do not sell or rent your personal data.

We may share information with:

• Payment processors
• IT and hosting providers
• Communication tools
• Analytics services

All partners are required to keep their data confidential.

6. Cookies

We use cookies to:

• Improve website performance
• Understand user behaviour
• Enhance user experience

You may disable cookies in your browser settings.

7. Data Security

We use strong security measures to protect your data. However, no online system is 100% secure.

8. Data Retention

We retain personal data only as long as necessary for:

• Service delivery
• Legal requirements
• Operational purposes

9. Third-Party Links

Our website may contain external links. We are not responsible for their privacy practices.

10. Children’s Privacy

We only collect children’s information with parental or guardian consent for therapy purposes only.

11. Your Rights (UK Users)

You have the right to:

• Access your data
• Request corrections
• Withdraw consent
• Request deletion (where applicable)

12. Data Requests

You can contact us to:

• Access your data
• Update information
• Request deletion

📧 Email: care@adtherapy.uk
🌐 Website: adtherapy.uk

13. Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page with a revised date.

14. Contact Us

Advance Therapy UK
Email: care@adtherapy.uk
Phone: +44 757 656 1809

15. SMS Terms & Conditions

1. SMS Consent

Phone numbers will not be shared for marketing purposes.

2. Message Types

• Appointment reminders
• Follow-ups
• Service updates

3. Frequency

Up to 10 messages per week.

4. Charges

Standard messaging rates may apply.

5. Opt-In

Users opt in via forms.

6. Opt-Out

Reply “STOP” anytime.

7. Help

Reply “HELP” for assistance.